Shipping policy
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Welcome to Lucy In Luna.
Thank you for choosing Lucy In Luna. We’re committed to making your shopping experience simple and reliable, from the moment you place your order to the moment it arrives at your door. Please review the shipping information below.
After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
1–3 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed outside business hours will be processed on the next available business day.
During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.
Every order is carefully checked before dispatch to help ensure product quality and order accuracy.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $59.99 | $9.00 |
| Free Shipping | $60.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping fees are automatically calculated and displayed during checkout.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates usually become available within 24–48 hours after the carrier scans your package.
If you have any questions about your shipment, please contact our Customer Support Team at love@lucyinluna.com.
To help ensure a smooth delivery, please keep the following in mind:
Although we work hard to process every order promptly, unexpected delays may occasionally occur due to circumstances beyond our control, including:
We sincerely appreciate your patience and understanding in these situations.
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
Our Customer Support Team will work with the shipping carrier to help find an appropriate solution.
Lucy In Luna currently ships within the United States only. International customs duties, VAT, taxes, and import charges therefore do not currently apply to standard domestic orders.
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before returning any merchandise to receive the correct return instructions.
455 NE 24th St
Boca Raton, FL 33431
United States
Business Correspondence Only – Not a Return Address
Lucy In Luna
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
If you have any questions regarding shipping or delivery, please contact love@lucyinluna.com.
We’re here to make every step of your order feel easy and reassuring, from checkout to delivery. ✨
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