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Thank you for choosing Lucy In Luna.
At Lucy In Luna, we believe customer service should feel simple, friendly, and reassuring. Whether you have a question before placing an order or need assistance after your purchase, our Customer Support Team is always happy to help.
📧 love@lucyinluna.com
We aim to respond to all customer inquiries within 24–48 business hours, Monday through Friday.
If your inquiry is related to an existing order, please include your Order Number so we can assist you more efficiently.
Our Customer Support Team can assist you with:
Whatever your question may be, we'll do our best to provide a clear and helpful solution.
Lucy In Luna
455 NE 24th St
Boca Raton, FL 33431
United States
Business Correspondence Only – Not a Return Address
Please note that this address is not our return warehouse.
If you need to return an item, please contact our Customer Support Team first. We will provide the appropriate return instructions and correct return address after your request has been approved.
Monday – Friday
9:00 AM – 6:00 PM EST
Saturday – Sunday
Closed
Emails received outside of business hours will be answered on the next available business day.
For faster assistance, please include:
If your inquiry involves a damaged, defective, or incorrect item, please include clear photos of the product, packaging, and shipping label so our team can review the situation more efficiently.
Thank you for being part of Lucy In Luna.
We truly appreciate your trust and support. Whether you need help with an order or simply have a question, send us a message anytime during our business hours. We’ll do our best to make things easier and find a solution that leaves you feeling confident and cared for.
Lucy In Luna — thoughtful styles, friendly support, and a shopping experience you can feel good about. 💕
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